Monthly Archives: October 2017

Microsoft’s Truly Awful Tech Support

Two days ago I went online and purchased Office 365 for Mac (2016) and downloaded it. But when I tried to open any of the apps (Word, Excel, etc.) none of them would launch. I got a pop-up that said “Invalid” and when I clicked on “More” got a window full of alphanumeric code. I saw something about “library” in there.

I tried to access MS’s online chat and after a long session we tried deleting various files, deleting all the Office apps and reinstalling Office. No luck. I went through this process twice.

I got another, supposedly higher up tech person. He was going to have me repeat all that and I let him know it had all been tried. Could we please just download Office 2011 for Mac, which I had deleted on the advice of my first techie. He navigated me to the appropriate web page and started the download. When we were all done it turned out we had Office 365 for Mac 2016 all over again!!!

The last tech sent me an email apologizing for the problem. He gave me both n 800 number to call and a support website URL. I tried the phone and got nothing but a continual outgoing message to go to the support website. No advice of my call being answered by a real person, no telling me I was in a queue position. So I ended the call and tried the support website, which put me through the same bunch of crap as my first two tech “support” attempts. And its responses to my inputs told me it was clearly some kind of AI robot, not a real person, as it clearly never read my original message.

I am now downloading the Apple apps for the MS files I have used up to now (Pages, Numbers, etc.) and as far as I’m concerned Microsoft can go bankrupt.

Reining In Smart Phones

I want to thank my niece for bringing this article in “The Guardian” to my attention. It’s an excellent look at how some of the inventors of high tech tools we use and overuse are taking steps to wean themselves off those very tools and protect their families from them.


Box Office & Ticket Prices

So my wife and I went to the movies last Saturday. We’re of an age that entitles us to senior citizen discounts, and at our local Laemmle Theater I’ve been accustomed to getting change back from a $20 bill for two tickets to spend on refreshments. No longer. Try AMC or Regal/Edwards and it’s even worse.

I read the various entertainment industry trades like Hollywood Reporter and as a subscriber to the L.A. Times I get exposed to their fairly extensive entertainment industry coverage. Often of late I see articles about the decline in box office, along with various theories as to why this is happening.

What I do not see is any discussion of the role that the rise in ticket prices plays in the decline in attendance. And if you ask me, high ticket prices are a top-tier reason for poor attendance. Tom Cruise, Vin Diesel, Charlize Theron, Brad Pitt, Angelina Jolie…these and many others like them (and I admire all of the ones I mentioned for their talents) are getting totally outrageous salaries to appear in movies whose ticket prices keep going up and up and up on an elevator with no top floor. Well, I submit the top floor got reached a few years ago and Hollywood has yet to wake up and notice that there’s no longer a still-higher floor in their ticket price skyscraper.

The studios seem to think that as attendance goes down, prices must rise. (They must be following the electrical utilities pricing model in our era of more off-grid supply; people need less, so we have to charge more.) In the very short term it makes sense. But the short term ended a while back. We’re in the future now, and the future of movie box office is starting to look a lot like the sets of Blade Runner 2049. Simply put, the ecology is not sustainable.


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