Today’s TIME magazine reports on a recent study that showed people put on hold are LESS angry when finally connected to a live person, if they have been given pop music to listen to. So-called elevator music makes them angrier. And so does pop music with a pro-social bent. The authors speculate about the latter effect, wondering if being reminded about making good things happen just makes the caller madder, considering their initial state of mind.

What do you think? What’s going on here?

Here’s the article link:

http://time.com/3764271/call-centers-elevator-music/?xid=newsletter-brief