Instagram Failure to Help

I just found out that my Instagram account has been hacked.

Someone figured out my password (my bad for not making it hard enough) and now owns my Instagram account, with all emails from “my” account now going to that fraudster. And they are using Instagram as a sales portal, probably defrauding everyone that interacts with them.

I found out only because one of the people who was in the middle of a transaction felt things didn’t seem right and looked up my name and got my email address and sent me a message.

Unfortunately, THERE IS NO WAY FOR ME TO CORRECT THE PROBLEM. Instagram has no way for me to contact anyone and does not provide a workable solution on its “help” pages. Because the fraudster’s email now shows as owner, I cannot even log in to “my” account, delete it, or even create a second account.

Meta-Facebook-Instagram’s business model has no respect whatsoever for victims of fraudulent account hackers, and I think it should. I can only hope some legislation or regulatory procedure decides to take up the challenge of getting this totally disinterested company to task for its lack of helpfulness.

About mediainmind

Education: BFA in Painting & Sculpture from California College of the Arts (Oakland); Executive MBA in Executive Management from the Peter F. Drucker & Masatoshi Ito Graduate School of Management at the Claremont Graduate University (Claremont); MA and PhD in Media Psychology from the Fielding Graduate University (Santa Barbara). Experience: Over 40 years experience in marketing, advertising, and public relations on the client and agency sides of the business; for-profit and nonprofit, as well as government. Special Expertise: The interface between human behavior and the media. It's all about "media in mind." View all posts by mediainmind

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