Microsoft Tech Support Is AWFUL

I just need to vent. If Microsoft is supposed to be a leader for high-tech apps, we are in deep trouble. Recently, my MS AutoUpdate told me I could not update my Office 365 apps unless I upgraded by subscription. So I dutifully clicked the link, paid by money, and got the upgrade. MS proceeded to update my apps EXCEPT FOR EXCEL! For some reason AutoUpdate still says I need to upgrade my Office subscription. See below.

I tried their online chat. Worthless. Endless chain of useless suggestions. I tried calling their 877 number and was informed they no longer offer phone support. I tried another online help on my iPhone. This looked better but there was no apparent way to SEND my message to the support person online. No helpful hints or buttons or anything. Microsoft is worse than worthless. It is psychologically harmful.

End of rant.

About mediainmind

Education: BFA in Painting & Sculpture from California College of the Arts (Oakland); Executive MBA in Executive Management from the Peter F. Drucker & Masatoshi Ito Graduate School of Management at the Claremont Graduate University (Claremont); MA and PhD in Media Psychology from the Fielding Graduate University (Santa Barbara). Experience: Over 40 years experience in marketing, advertising, and public relations on the client and agency sides of the business; for-profit and nonprofit, as well as government. Special Expertise: The interface between human behavior and the media. It's all about "media in mind." View all posts by mediainmind

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