Samsung Fails the Digital Media Test

You would probably think that a big-time tech company like Samsung would have its act together in the digital arena, wouldn’t you? I certainly thought so.

But lo and behold, my 8-month-old Samsung 43″ HDTV has had its HDMI 2 and HDMI 3 ports go south; 2 went about 5 weeks ago, so I switched my FireStick to 3; then 3 went out last week.

Customer service? Nope. Call their toll-free number to speak to someone and your only option is to go online. Go online and start a chat and the first attempt ends with the bot not recognizing what I am saying and thinking my problem has to do with using a soundbar. Huh? So, I end that chat and start a new one. The new chat session starts out pretty well with the stock replies but after I describe my particular problem and give the bot my name and email, it tells me, “We are notifying top Samsung experts. It usually takes 1-2 minutes.”

From 4: 20 pm to 5:05 pm, NOTHING. Samsung fails the digital media test miserably. I wish Apple made actual TV sets. I will never buy another Samsung product again.

About mediainmind

Education: BFA in Painting & Sculpture from California College of the Arts (Oakland); Executive MBA in Executive Management from the Peter F. Drucker & Masatoshi Ito Graduate School of Management at the Claremont Graduate University (Claremont); MA and PhD in Media Psychology from the Fielding Graduate University (Santa Barbara). Experience: Over 40 years experience in marketing, advertising, and public relations on the client and agency sides of the business; for-profit and nonprofit, as well as government. Special Expertise: The interface between human behavior and the media. It's all about "media in mind." View all posts by mediainmind

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